Presentation Tip: Move Your “Sell” Slides

This is popular. Lots of companies put these slides at the beginning of their presentations:

“We’re the biggest _________ in the world”

“Our customers give us a 99.9% approval rating”

“Our sales have ________ in the past 5 years”

Here’s the deal. You can still leave (or talk to) these messages in your presentation. That’s fine. BUT, don’t lead off with them — speaking to them right off the bat significantly limits their impact.

People’s guards are up.

We’re not wired to trust new people right away, especially salespeople. Think about when you walk into a retail store and a salesperson approaches you – whether we need their help or not, our instinct is to say, “I’m okay”.

If you tell someone you’re the #1 company at doing X right off the bat, it simply won’t resonate. People’s guards are still up. They don’t know you yet, or at least don’t have a sense of who you are.  We put people into categories of trust – and most people need some time to determine whether they like you and trust you before they believe and absorb your messages.  

Build trust through value.

How do we build trust with our audience? Educate them. Provide them with some value. Share some information relevant to what they do. Talk to them about how your products work (or how products like yours work) coupled with stories or examples that are helpful/interesting to them. Schmooze a little prior to your presentation, so you’ve broken the ice beforehand. Humanize yourself if possible. Say things that allow your audience to relate you, things that show that you’re human too.  

Trust can be built quicker than you think. You don’t need to go into a 20-minute pitch before trust is built, but the more value we provide in a genuine way, the more the audience will be on your side.

A wall and a hammer.  

Think of a wall between you and your audience, and trust as your hammer. The more trust we create, the more we break down that wall – which in turn allows people to see us, hear us, and ultimately be open to believing and receiving our messages.  

So, if you’re going to use slides that detail all the great stats related to your company -- my advice: move them near the end of your presentation, and if you’ve done a good job of building trust and value throughout, they’ll hit home and resonate much, much more.

Post-question: But wait, isn’t it important to give our audience the lay of the land before getting into our presentation? They should know who we are, right?

That’s fine. I agree, to an extent. Ask yourself, could this message come across as too boastful? If your gut-check says “yes”, then maybe just stick to messages that simply talk to when, how and why your company started. That’s not “bragging”. You can still do a company intro. without “selling”.  

Why people listen to this vegan activist!

It’s not always easy getting people to listen to your ideas, especially if they go against the “norm”, or are contrary to what other people believe.


In this video, I show a couple quick examples of James Aspey, a vegan activist, who does a great job of getting people to listen to him... the examples are quick, but important and powerful.


When we can relate, emphasize and show that we understand other people’s perspectives (which James displays), those people in turn, will be much more receptive to hearing what WE have to say.


Acknowledge. Understand/Empathize. Then speak.

Pick up the phone when you have good news

One really easy reason to pick up the phone is when we have good news to deliver.

It doesn't need to be massive news -- it can be as simple as telling your client about a new feature that they were interested in, or that their social media presence is trending 30% higher this month, or even a call to let them know that their product or service will be delivered quicker than expected.

Positive news is so much easier and exciting to deliver, so I say, let's do it more... For the sake of better relationships :)

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Side note: they* say words make up 7% of our communication, and the tone of our voice, 35% -- so, even if these numbers are relatively true -- it would make sense that picking up the phone and hearing the tone of each other's voices would have a huge impact on the trust, rapport and connection we build with other people.

(*they: referring to Albert Mehrabian's famous communication model)

Thinking like a mascot

I taught English at a middle school in South Korea. Although I didn't speak or understand Korean, I was still able to observe a lot.

I sat in the teacher's office almost every day and watched other teachers interact with each other. What I saw was no different than any other office.

I noticed teacher's who were confident, I noticed who was friendly, I noticed who liked each other, I noticed the conflicts and resentments -- I noticed their personalities, their disposition, and their day to day attitudes.

The reason I bring this up is because although I didn't understand the words they were saying, I was still able to get a good sense of who they were and how they were feeling through their body language.

That's why I bring up the mascot example. Mascots have infectious and engaging personalities. They're boisterous, gregarious and fun -- and we know this -- despite them saying anything.

Although I don't expect anyone to do jumping jacks like a mascot during their presentation -- the important point here is that body language communicates a whole lot -- people observe and take notice of it, especially when it comes to connecting and engaging with the people you're speaking to.

The importance of empathy

Where does empathy rank on your list of important communication skills?

For me, it may be number 1.

Here’s why: when we empathize with other people — meaning we try to relate, understand and show interest/care for their interests, beliefs, ideas, etc.— what generally happens is people become more open and receptive to our own interests, beliefs and ideas.

And if the goal of communicating is to exchange ideas effectively, then empathy would seem to be a key element to effective communication.

The question is: why would someone want to listen to, or communicate with us, if we don’t show empathy toward them?