breakdown

Style: Blend of interactive teaching & role-playing activities in a fun and supportive environment.

Length: Customized. 1 hour to 1 day.

Location: Yours or ours.

summary

In this interactive workshop, participants work on confidence in their delivery — on the phone or in person, engaging speaking skills, understanding the customer, and handling objections.

Topics

1. Engaging Speaking Fundamentals: mindset and motivation on the phone/in person, body language, being personable, simplicity and relevance.

2. Understanding the Customer: reading a room, understanding different buying signs and different types of customers.

3. Rapport Building: speaking with new people, meaningful conversations, and effective follow up.

4. Handling Objections: overcoming uncertainty, objections, and managing difficult conversations.

takeaways

• Feel more confident and excited to speak with your customers.

• The ability to deliver a clear message that makes an impact and that sticks.

• The ability to connect better with clients.

• The confidence to more effectively handle questions and concerns.